Legal
Contact Us
We are a small, focused team. Choose the right channel below to reach us quickly.
Contact Directory
| Purpose | Response Time | |
|---|---|---|
| General Support — app bugs, account issues, feedback | [email protected] | 3–5 business days |
| Legal & Privacy — GDPR/CCPA requests, legal notices, EULA | [email protected] | 5 business days; rights requests within 30 days |
| Safety & Abuse — content reports, account appeals, crisis concerns | [email protected] | 24 hours (severe) · 3 days (standard) |
| Press & Media — press enquiries, media assets, interviews | [email protected] | 2–3 business days |
| Law Enforcement — legal requests, preservation orders | See Law Enforcement Policy | 14 days standard · Emergency exceptions apply |
Data Rights Requests
To exercise your right to access, erasure, portability, or correction of personal data:
- Fastest: Use the in-app Delete Account function in Vault → Settings.
- Web form: Data Deletion Request Form
- Email: [email protected] — include "Data Rights Request" in the subject line and provide your anonymous UID if possible.
Report Abuse
Fastest: use the in-app report function (tap ⋮ on any thought or message). Alternatively:
- Web Report Form
- Email: [email protected]
Accessibility
If you need this website or Vael in an alternative format for accessibility reasons, contact [email protected] with the subject line "Accessibility Request".
Our Response Commitment
We aim to respond to all non-legal enquiries within 5 business days. Legal and GDPR/CCPA rights requests are handled within 30 days as required by law. Safety reports are reviewed within 24 hours. We do not have a phone support line.
Foundry26 · myvael.app · Effective: April 19, 2026